Pick-up (when user sells a item)

For any courier pickup (new orders), we will make 3 attempts to pick up the item. After the 3rd attempt, we reserve the right to cancel the order and refund the buyer.

For more information on policies, please read the extended version on Melltoo’s terms and conditions page.

Buyers have exactly 2 days to select “return” via the melltoo application notification after delivery. After 2 days, the delivery status will change to “complete” from “delivered” and the buyer’s funds will be the seller.

We will only handle returns within three days after delivery date or three days after notification from the buyer within the span of 5 working days since delivery date

For any courier pickup (when a return has been requested), we will make 2 attempts to pick up the item from the buyer. After the 2nd attempt (failure of), we reserve the right to cancel the return and release payment to the seller.

Returns are cancelled after 2 attempts to pick-up the item from the buyer.


Published by

Sharene Lee

Co-founder of Melltoo, researcher/educator and mother of 5. Follow through is my forte.