I Purchased an Item on the App, Now What?

Well done!

You’ve bought an item on Melltoo – you’ve been notified that your payment has gone through , and your order is in process – now what?

  • Your item is collected from the seller by our trusted shipping partner within 1-2 days of the order date. We aim to get your items to you within 3-5 working days after your order.
  • Within 3-5 business days after the order date,  the Melltoo team and Melltoo’s shipping partners will contact you to schedule a delivery time for your purchase.
  • After receiving your package, you have 3 days to confirm whether you are satisfied with your purchase – you do this ‘ in app’ and it means that the sale is satisfactory, and the seller is paid!

item delivered to buyer

Important Note: If you fail to accept your order during the 3 day grace period, Melltoo will automatically accept the order on your behalf and you will not be able to return it.

Notification cycle

Buyers and sellers both recieve notifications in-app to inform them of the progress of the transaction.

Buyers receive a Melltoo app notification at the time of:

  • Successful payment
  • Shipment in-transit
  • Shipment delivered (accept or return)

The buyer can also track their shipment on our courier partners’ websites or request the same information from a customer support representative.

More information about tracking an order.

Delays may occur when:

    • A buyer or seller does not provide complete location info or accurate mobile numbers
    • A buyer or seller does not respond to phone calls when courier is attempting pickup/delivery


Once you have completed your transaction, you will be asked to rate the seller.rate seller

Important Note: Why should you rate a seller? A review, regardless of how long it is, allows Melltoo to create a safer marketplace by promoting transparency, honesty and trust between buyers and sellers in our community.


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I Purchased an Item on the App, Now What?
Did you just find the best bargain EVER on Melltoo? Are you ready to buy it? Follow this simple guide and learn how you can pay for an item and get it shipped directly to your home with Melltoo's new Pay&Ship Secure service.

Published by

Sharene Lee

Co-founder of Melltoo, researcher/educator and mother of 5. Follow through is my forte.