I Got My First Order, Now What?

SOLD! You just got a notification that a buyer has purchased your item on Melltoo. What happens next?

Step 1: Open Melltoo and go to your activity tab.

Find the notification that says “[name of buyer] has purchased item X tap here to accept purchase” and press ACCEPT.

Missing information!

If there is information missing, please inform the buyer via chat (if buyer has contacted you before) or inform customer service and we will have the buyer contact you.

If you require information from the buyer prior to shipping the order, please contact customer service and we will have the buyer contact you.

Step 2: Make sure your item is packed and ready to go.


Step 3: Payment

After the buyer has received and accepted your item via the Melltoo app – your cash proceeds will be credited to your Melltoo Wallet.

Find out how you get paid.

Step 4: Rate the buyer.

Once you have completed your transaction, you will be asked to rate the buyer.

Important Note: Why should you rate a buyer? A review, regardless of how long it is, allows Melltoo to create a safer marketplace by promoting transparency, honesty and trust between buyers and sellers in our community.


Article Name
I Got My First Order, Now What?
So, you just got your first order, what do you do now? Follow this simple guide and learn how you can accept an order, get your item delivered to a buyer and get paid on Melltoo!

Published by

Sharene Lee

Co-founder of Melltoo, researcher/educator and mother of 5. Follow through is my forte.