When an order that has been purchased through the Pay&Ship Secure service is cancelled, we process a full refund back to your Melltoo Wallet immediately. However, how you access your refund depends on what payment method you used to pay for your purchase:
1) Credit card
If you used a credit card, the amount that you paid for your purchase will be credited to your Melltoo wallet immediately. In order to withdraw that amount in cash, you must…
- Press on your profile picture
- Tap on the drop down menu under your username ( for android users only )
- Press on Money
- Tap on the Fund Withdrawal
- Press on Add New Withdrawal Account
- Tap on the Select Method button
- Choose your preferred method
- Enter your information and press on the tick
- Press on Withdraw Now
- Enter the amount you would like to withdraw
2) Melltoo Credit
If you used Melltoo Credit or the earnings from your Melltoo Wallet to purchase something, the funds will be immediately returned to your Melltoo account at the time of order cancellation.
Important Note: Only money from sales and returned payments can be withdrawn. Melltoo credit from promo codes cannot be withdrawn.
