#Declutter4aCause UAE – Donate used electronics to help refugees

What do you do with the smartphones, laptops and electronics that you stop using? Where can you donate, recycle, or dispose of unwanted electronics in the UAE?

As our lives become more and more dependent on electronics, consumer upgrade cycles are shortening. In 2013-2014, the typical consumer upgraded and replaced his smartphone every 24 to 26 months. In 2017, the global average was every 21 months. In the GCC, UAE and Saudi Arabia, consumers upgraded their devices every 19 months.

So what happens to the devices that get replaced? Most of us stick them in a drawer somewhere, forget about them and they eventually end up as ewaste. Electronic waste is a big problem. 2017 produced an estimated 48.2 million metric tons of ewaste, that’s about 100 times the weight of Burj Khalifa.

Ewaste is particularly bad for the environment. Not only is ewaste often hazardous, leaking harmful chemicals (such as lead) into the environment, it is also largely composed of irreplacable metals and nonbiodegradable glass and plastics.

So what can you do with your used and unwanted electronics in the UAE? Here are several options to properly deal with ewaste in the UAE.


Option 1: Sell

Selling your used electronics is typically a great way to recycle a product by giving it a second. Even broken electronics can be sold for parts.

Melltoo – http://melltoo.me/downloadapp

Melltoo is a great place to sell used electronics. List your items online in complete privacy, buyers contact you via in-app chat and comments. Once the buyer is ready, he/she pays in-app and a courier collects the item from you to be delivered to the buyer. There are NO meetups with strangers and payment is transferred to your bank account or in cash via cardless ATM. Download the app here.

If you really want to make a positive impact, you can also #Resell4aCause through the Melltoo app, donating all sale proceeds to a charitable cause. Supported causes including food relief for refugees (Salma Aid) and sponsoring orphans (Emirates Red Crescent). In exchange, you will receive “impacter credit” which can be exchanged for vouchers and credit at other retailers. The process is basically the same as a normal sale, more info can be found here.

Second hand mobile shops

These can be found in many neighborhoods around Dubai and all over the UAE. They are usually located in the souqs or neighborhood strip malls. Typically, you bring in your device and the shop purchases it from you in cash. However, since the shops need to make a sizable margin off your device, you won’t get a very good price for it.


There are many retail outlets that let you trade in your used devices for store credit to purchase a new one. Axiom and eMax both do this. You bring your device into the store and they will give you a quote on how much your device is worth. The amount is then given to you as store credit to purchase a new item. Of course, the issue with this is that you will have to purchase a new device from the same store.


Option 2: Donate

Your used electronics can improve the lives of people in need.

Give to those around you

The UAE is a diverse community with people from all walks of life and economic situations. If you know people who would benefit from your used device, the ideal situation is to give your device to them. In some cases, they will use it; in other cases, they will sell it and pocket the cash. However, you should only give people functional devices.  

#Declutter4aCause – http://uae.melltoo.com/donate/

As an added service, Melltoo will also collect your used electronics and sell them on your behalf. Sale proceeds will go to the charitable cause that you wish to support. Melltoo will also erase all data and reset devices to factory settings prior to the sale. Instead of handling the sale on your own, Melltoo will do it for you. The only caveat is that you will not receive the “impacter credit” that you would normally receive if you handled the sale personally (see above).

You may donate both functional and broken electronics. Supported causes including food relief for refugees (Salma Aid) and sponsoring orphans (Emirates Red Crescent). For more info or to request a collection.

Give to charitable organizations

Unfortunately, there are very few charitable organizations that accept electronics as donations. This is not surprising since handling and processing electronics is expensive and difficult. Charity programs need cash to operate. In-kind donations such as clothing and shoes are typically sold by the kilogram to resellers in order to obtain the cash required to purchase new items for those in need. Electronics are even more difficult to collect and process and charities simply don’t have the manpower and resources to do this.

If you want to donate electronics to charities, call the organization ahead of time to ensure that they are willing to accept them. Then ask them for the precise drop off location where you can bring your electronics.  


Option 3: Recycle or dispose

There are several options to recycle or dispose of your used electronics with reduced harm to the environment. Some are free public services and others are paid services. Here are some companies to try.

Dubai Municipality – 800 900
Only for residents of Dubai. Free service.

Bee’ah (Sharjah)https://beeah.ae/en
Only for residents of Sharjah. Free service

Nationwide pickup service. Paid service

Averda – 04 449 7500
Only for residents of Dubai and Abu Dhabi. Paid service

Paid service to destroy your electronics if you are concerned about data privacy.

Keeping in touch with the Melltoo Team

We need your feedback and advice to build the best experience for buyers and sellers.

We need your help!

If you want to share your positive experience with other users, go to the Apple store or Google play to leave us a few words there.

Click here to rate us on Google Play Store


Click here to rate us on Apple Store

If you have some feedback, don’t hesitate to send us a feedback message on the customer chat window or an email to [email protected].

Help us by completing a customer success survey to improve customer success on Melltoo!

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My post isn’t appearing in the feed?

Introducing moderation.

Since January 2017, Melltoo has introduced a new moderation process before any new sale listings appear in the categories feed.

The moderation team checks item posts for:

  • Image policy
  • Description
  • Price accuracy
  • Prohibited listings
  • Duplicate items
  • Items sold for by business sellers for profit

Image policy

Since 2016, Melltoo team introduced a new set of rules about image policy in order to protect buyers who buy on Melltoo based on trust in our community and our brand, but also who base their purchase decision on images displayed in the item posts. Thus, the displayed images on item posts must absolutely be authentic images of the actual item being sold. Generic photos copied/pasted from the internet are prohibited.

Please take time to learn more about Melltoo image policy.


Sellers must include accurate and detailed description of the items they are selling on the Melltoo app. Description must include details (but not limited to) such as state of the item (new, old, ripped, slightly damaged, etc.) or details about its functionality. Occasionally, the description may include violation of Melltoo Pay&Ship SECURE system such as refusal to sell via Melltoo shipping and payment system or fraudulent request of cash transfers. Melltoo team blocks these types of posts.

Price accuracy 

While sellers are free to select their prices for their items, they must be reasonable and not surpass market ranges. Melltoo buyers trust our application and brand to find a bargain as well as buy from trusted sellers. We request from all sellers they list accurate prices of their items on the app. Melltoo moderation team may also block an item post only temporarily to adjust for shipping fee if it does not match the size/weight category of the sold item.

Prohibited listings 

Melltoo prohibits the listing of all types of services on the app as well as “items” that cannot be shipped via Melltoo shipping system. Melltoo also prohibits the sale of certain items such as:

  • Living animals
  • Food and beverage
  • Medication and tablets
  • Flammables
  • Fake skincare and cosmetics
  • Fire arms and ammunition
  • Gold coins and nuggets
  • Cigarettes and smoking equipments
  • Alcoholic beverages
  • Pornographic materials

Occasionally, the Melltoo moderation team will block other type of listings that are flagged by our community (e.g. refurbished phones).

Duplicate items

Melltoo moderation team automatically blocks all items with the same title. All duplicates are removed. We encourage Melltoo sellers to sell unique items on the application. We discourage volume sales of the same items even with slight variations such as size or color. In order to give sellers equal chances The moderation team will also block similar items and may block a seller account from adding any more listings on the app.

Items sold for by business sellers for profit

Melltoo is a marketplace for second hand items. We welcome sellers selling their personal belongings. Items purchased for resale by business sellers are prohibited on Melltoo. We reserve the right to block sellers for business selling. In general, if you have an inventory (more than 1) of NEW items for sale from which you make a PROFIT, you are considered a business seller and your account will be suspended permanently.

The Melltoo moderation team will not alert sellers when blocking their listings on the app, however, all sellers can chat with the customer service team and request reasons for removal. We promise to provide an answer in less than 24 hours!

Melltoo PAY Terms & Conditions

Last Updated: 22 February 2021

Eligibility and Account Registration

To be eligible to use Melltoo Pay services, you must be at least 18 years old and a resident of the United Arab Emirates. You can only use Melltoo Pay services inside the United Arab Emirates and you must register with a phone number that you own.

As a service of Melltoo Marketplace, all account users of Melltoo Pay are subject to the legal and privacy policies of Melltoo Marketplace.

All verified users of Melltoo Marketplace automatically have an account on MelltooPay. You may also create a new account by connecting and verifying your mobile number. However, we reserve the right to require additional information for verification purposes in order to complete the account creation process.This information includes, but is not limited to, your name, email address, text-enabled cellular/wireless telephone number, postal address, date of birth and UAE or International ID identification. During the registration process, you agree that the personal information you provide to Melltoo Pay upon registration and at all other times will be true, accurate, current and complete, and you agree to maintain and update this personal information with us as necessary.

Identity Authentication

You hereby authorize MelltooPay, directly or through third parties, to make any inquiries we consider necessary to validate your identity and/or authenticate your identity and account information. This may include asking you for further information and/or documentation about your account usage or identity, or requiring you to take steps to confirm ownership of your email address, wireless/cellular telephone number or financial instruments (e.g. credit card), and verifying your information against third party databases or through other sources. This process is for internal verification purposes.

Non-accurate information or lack  thereof during a verification process may lead to permanent account suspension. Melltoo Pay will report fraud cases (as detailed) below and identity misrepresentation to authorities in charge.

Adding Money

As a service of Melltoo Marketplace, your balance on Melltoo Pay will be your exact Cash Balance on Melltoo Marketplace. You may add an amount of 2000AED every month via other funding sources such as cash, bank transfer or credit card payment. The transfer is capped at 2000AED per month.

Sending Money

As a user of MelltooPay, you will be allowed to send money from your account to another Melltoo Pay account. All users already registered on Melltoo Marketplace have an existing account on MelltooPay.

Default Funding Sources

Your Melltoo Pay balance consists of the funds you have in your Melltoo Marketplace Cash Balance account as well as new additions from your external credit card account.

Funding Source Limitations

In order to manage risk, Melltoo Pay may limit the funding sources available for your use to fund any particular transaction. For example, we may limit your funding sources for a particular transaction to only Melltoo Marketplace Cash Balance.

Sending Limits

All transfers made via external third-party affiliated credit card accounts through Melltoo Pay services are currently limited to 500AED per transfer.

Additionally, while Melltoo Pay account holders can send unlimited amounts of money via their accounts to other accounts, Melltoo Pay may, at discretion, impose limits on the amount of money you can send or receive through the Melltoo Pay services. If we have authenticated your identity, we may increase your sending and/or receiving limits. These limits may change from time to time at MelltooPay’s sole discretion. You may not send money between two accounts you own.

Refused, Failed Transactions & Amounts sent to the wrong user

When you send money via MelltooPay, the amount will be transferred to the recipient’s account instantly. The amount is then available for withdrawal by the recipient instantly.

You agree not to hold Melltoo Pay or its employees liable for any damages resulting from a recipient’s decision not to accept a payment made through the Melltoo Pay Services.

You agree not to hold Melltoo Pay or its employees liable for any damages resulting from sending money to the wrong recipient whose information is provided by you.

Melltoo Pay and Melltoo Marketplace cannot force an account holder to “refund” or “return” money sent through Melltoo Pay services. The transfer is made at the sender’s authorization and cannot be reversed.

A transaction may be refused or fail if the sender does not have sufficient funds to finish the transfer process.

Receiving money

The recipient of the funds may be able to either refuse or accept a money transfer through Melltoo Pay services. All transfers, when initiated by the sender, are final and cannot be reversed.


The transfer of Cash Balances between one Melltoo Pay account and another Melltoo Pay account is free.

Adding funds to your Melltoo Pay eWallet using a credit card will incur a 4.5% fee charged directly to your credit card at the time of the operation. The fee is to cover the costs of the credit card transaction.

Investigation and Fraud

To protect users from fraud, all Melltoo Pay users are subject to routine investigations into user profiles and account activities. If policy violations or other fraudulent activities are found, investigations may result in account suspension or removal of already attributed Cash Balance amounts.

Account suspension

A decision to suspend an account on Melltoo Marketplace temporarily or permanently will incur the same result on Melltoo Pay and vice versa. The banned user will not be able to use Melltoo Pay nor Melltoo Marketplace services.


Regular withdrawal requests are processed within 7 business days, not including weekends (Fridays and Saturdays). Withdrawals where further information is required or incorrect information is supplied by the user may take up to 14 business days.

Please note the following policies regarding withdrawals:

  1. One payment per beneficiary (not account) per week.
  2. Western Union transfers under 1000 AED incur a transfer 20 AED fee
  3. Western Union transfers over 1000 AED are free of charges
  4. Bank transfer withdrawals are always free in the UAE
  5. Withdrawal to Mashreq Bank ATM’s are free and disbursed in multiples of 100AED
  6. Withdrawal to free credit are worth 125% of Cash Balance and are not reversible

Governing Law

These terms and conditions shall be governed by and construed under the laws of the United Arab Emirates for customers and transactions that take place in the United Arab Emirates.

These terms and conditions shall be governed by and construed under the laws of the Kingdom of Saudi Arabia for customers and transactions that take place in the Kingdom of Saudi Arabia.

Operating Entities

United Arab Emirates
Melltoo FZE
DTEC, First Floor,
Dubai Silicon Oasis, UAE
License No. 1656

Saudi Arabia
شركة مالتوو العربية للاتصالات و تقنية المعلومات
7335 Al Amir Turki Ibn Abdul Aziz (Al Awwa), An Nakheel District, Unit 525, Riyadh 12385 – 2185. PO Box 7351
License No. 10210400487363

Using Free Credit


Last update: Friday, March 10 2017

There are many ways to earn free credit, through our referral program, through flash sales, and even by exchanging your cash balance for +125% free credit. Now that you have free credit in your account, how can you spend it?

  • You may spend it to purchase any item in-app
  • Free credit has an expiration date (April 10, 2017) after which you may no longer use it again.
  • Up to 50% of the purchase price can be paid using free credit
  • Up to a maximum of 300 AED per purchase can be paid for using free credit
  • Your free credit balance will automatically be applied first in all purchases

How to redeem a coupon code

How to earn referral credit

You can earn up to 1000AED on Melltoo by referring new users to the app. Every time you both earn 20AED once new sign up is complete.

Occasionally, new referees may earn 50AED or 100AED depending on the promotional offer (Eid, national holiday, etc.)

Earning referral credit is very easy:

  1. Share your personal referral code with your friends (see the GIF below)
  2. Your friends register in-app and verify their details
  3. Referral credit is automatically credited to your account!

How does it work

Step 1:

If you have the new versions of the app (2.5 on iOs or 4.4.1 on Android), you can simply now share your referral “code” with new friends and new users.

Copy paste your unique referral code

Step 2:

When your friend downloads the app from the app store on their phone, we will ask him to enter your referral code right before they sign up. Like here:

Add referral code here here

Step 3

After this step, we will ask the new user for a working email address, as well as their first and last name.

Once provided, the new user receives a verification link via email and their account is now verified!

Enter your verification code to verify your account

Step 4

Both referrer and referee receive 20AED in their free credit balance.


  1. We continuously monitor our referral program for duplicate accounts and duplicate phone numbers. You can only refer other new accounts join the app
  2. If we infer that you may by any chance be selling items to yourself in some manner, we may deduct the free credit
  3. Enjoy 50%* off your purchases when you pay with your referral credit
  4. You can only spend 300 AED free credit per purchase


Melltoo Return Policies

Last Update: Jul 13th, 2021

All returns on Melltoo are subject to Melltoo’s Terms and Conditions.

Melltoo Pay & Ship policy guarantees that both sellers get paid and buyers receive their items when a transaction is done through Melltoo.

By using Melltoo marketplace, both buyer and seller agree to the following rules.

Buyer Rules

In the case the buyer would like to return an item they have purchased, there are some rules to follow.

Please read them very well:

1. As we process a return, we will ask the buyer to provide evidence that:
a) this item is defective (please describe + attach photos),
b) this item does not match the description of the seller (attach photos),
c) other (please explain), or
d) all of the above.

2. In case there is not enough proof that the return isn’t the seller’s fault, the seller won’t be charged any shipping fees for the return. The seller can post the item for sale again while providing a detailed description.

3. We are committed to return your purchases free of charge if you receive an order that doesn’t match the description of the seller.

4. Melltoo team holds the right to approve any return request if they see that it’s reasonable.

5. More than 3 returns or cancellations within a month will result in the user account being flagged and potentially blocked.

6. Other reasons that aren’t valid for a return:
a) the buyer wants a different size, model design, or color than what was shown in the photos or description.
b) the buyer no longer wants the item (unless the seller approves).

Seller Rules

Sellers can decline the return of their items from buyers. The steps are as follow:

  1. Seller contacts customer support to decline the return.
  2. The customer support team will get back to the buyer to verify claims and the buyer has 3 days to reply.
  3. If necessary, more information will be requested.
  4. The decision will be made and funds will be released within 3 days after all information is collected from both parties.

NOTE: If either buyer or seller fails to respect the deadlines, the return request will be closed in favor of the other party.

Return Fees

In many cases, we may levy return fees for either the seller or the buyer. The fees usually cover the shipping and return shipping fees from the seller’s address to the buyer’s and back. This means that return fees are always twofold of the original shipping fee on the listing e.g. 20AED will be 40AED and so on.

Pick-up (when user sells a item)

For any courier pickup (new orders), we will make 3 attempts to pick up the item. After the 3rd attempt, we reserve the right to cancel the order and refund the buyer.

For more information on policies, please read the extended version on Melltoo’s terms and conditions page.

Buyers have exactly 2 days to select “return” via the melltoo application notification after delivery. After 2 days, the delivery status will change to “complete” from “delivered” and the buyer’s funds will be the seller.

We will only handle returns within three days after delivery date or three days after notification from the buyer within the span of 5 working days since delivery date

For any courier pickup (when a return has been requested), we will make 2 attempts to pick up the item from the buyer. After the 2nd attempt (failure of), we reserve the right to cancel the return and release payment to the seller.

Returns are cancelled after 2 attempts to pick-up the item from the buyer.


Lost Packages

Melltoo Marketplace’s shipping partners are extremely accurate. They are the best performers in logistics in the UAE. That being said, errors are human. They may happen. A buyer may not receive their ordered item and their item might be mishandled or misplaced. This is still a very rare occurrence.

We are committed to protect our users (buyers and sellers) when such mistake happens. We are committed to either retrieving the correct package or refunding the counterparts for the real* value of the lost item.

You can only reclaim a lost package exactly one month after order placement date. Regardless of our response timing, we will take into account the first time you sent us an inquiry with the specific order ID of the lost item.

*real refers to the market value of the lost item (either new or used). This will be settled between inquisitor and Melltoo moderation team.