I placed an order 5 days ago, why isn’t it here yet?

Orders are typically picked up and delivered within 5-7 business in absence of delays. 5 days is not always sufficient  for an order to be picked up from the seller and delivered to the buyer. We also recommend you contact the seller and verify if your order is ready for pick-up.

We appreciate your patience and you can always track your orders on our couriers’ websites.

You can check delivery status either on:

  • Skynet (add your order ID when open page)


Customer service number: 04 282 5999

  • Posta Plus (add your order ID when open page)


Customer service number: 04 701 8600

Published by

Sharene Lee

Co-founder of Melltoo, researcher/educator and mother of 5. Follow through is my forte.